Brain dumps and Opinions on Technology
I have been testing Polycom’s Real Presence Resource Manager, RPRM for short phone provisioning solution for the last few days. I thought I would share with you a demo of the experience. Historically, if you wanted to provision VVX phones for your Skype for Business voice deployment you had 2 choices; use Polycom’s ftp provisioning… Read More
In Skype for Business you can choose from two meeting creation types, secure or dedicated meeting space. During my time on deployments I always recommend and try to steer customers down the secure route as it avoids a multitude of situations around conference bleeding. Imagine having a conversation with management discussing an employee’s future, and… Read More
Over the weekend I was scanning a few message boards and came across a post asking Why does the image of a person look ok sometimes but pixelated at other times for the same person? To clarify the problem is when a user answers a call from a person and the picture of the caller… Read More
For the last 6 months I have been delivering a number of global contact centers based on Skype for Business and Anywhere365. The journey has been long and at some points painful, but we have got there and everyone is happy! Along the journey I have learnt a lot, cried a lot and laughed a… Read More
If you use tabbed conversations in your Skype client you have the option to close current tab, or to close the tab group You will probably choose one or the other depending on whether you are leaving for the day or just want to close out one conversation. But you have the option to… Read More
This problem presented itself at one of my customers a couple of weeks ago. I thought it was an interesting case that I should share this incase you find yourself in a similar situation. The problem started withe an e-mail to me from a current client saying “Please can you help? When someone calls our… Read More
Have you ever been in that situation where you need to make a change to an AD attribute of a Lync / Skype for Business contact object, or RGS object, or any object other than a standard user? Consider the scenario where you want to hide Application Contacts from the user’s address book. These contacts… Read More
Following on from my blog post on the basics of SIP call setup, I wanted to build on that to incorporate how media is negotiated between clients. Again, this topic has been blogged by others and the purpose of this is to put my understanding into my own words so that I understand and if… Read More
This blog is mainly for myself but it may serve anyone who needs a refresher or who is beginning to enter the world of SIP and Skype for Business. Coming from a traditional Microsoft background, when I started with Lync I had no conception of voice, or SIP and spent the best part of my… Read More
This year I set myself a little project to see if I could use some of the tools and platforms provided in Office 365 to create something mildly useful. I wanted to start with something basic and achievable without having to spend months and months of trial and error experiments and thought that Phone Number… Read More
