Skype for Business & Exchange Online Auto Attendant–Transfer to Extension Failure Over Federation

Today I came across an interesting but equally painful problem when configuring Skype for Business IVRs with Exchange Online Auto Attendant workflows. My customer has scenarios whereby IVRs are used as main line entry points for branch offices. The standard workflow dictates that there are three main options that process the call into a agent… Read More

Connecting Sonus SBC 1000 to Exchange Online UM

In my latest venture, I have been tasked with connecting a customer’s Cisco CUCM deployment with Exchange Online UM provided by Office 365. In order to achieve this, and because Office 365 does not support direct SIP trunks between itself and CUCM, we had to deploy a Session Border Controller (SBC) in the middle. The… Read More