Skype for Business–Can Your Conferencing Servers Cope with Anywhere365?

For the last 6 months I have been delivering a number of global contact centers based on Skype for Business and Anywhere365. The journey has been long and at some points painful, but we have got there and everyone is happy! Along the journey I have learnt a lot, cried a lot and laughed a […]

Notes from the Field with Anywhere365 and Skype for Business

Over the last few months I have been delivering a project that uses Skype for Business and Anywhere 365 to deliver some complex routing scenarios for a customer. As this is my first real heavy weight deployment with Anywhere365 I wanted to share some battle notes. I will state at this moment that I enjoy […]

Skype for Business – Anywhere365 Agents Not Being Hunted on Yealink T48G Desk Phones

Today while creating some test and training plans for a Anywhere365 deployment I am in the middle of, I came across an issue when an agent is signed into a Yealink T48G phone they are not available to be hunted in the Anywhere365 contact center. I must state that I suspect this problem to be […]

Boss / Secretary Scenarios with Anywhere365 – Part 3

In part 2, I described the end user / secretary experience. In this part I wanted to go through more of an advanced scenario. One of the problems with Lync delegate ringing is that when a call comes into the boss, all their delegates will simultaneously ring. For some customers and secretaries, this is a […]

Boss / Secretary Scenarios with Anywhere 365 – Part 2

In part 1 of this mini series focussed around boss / secretary scenarios we looked at how to create a simple call flow that would enable secretaries to answer calls originally destined to the boss without the boss every knowing that they had a call. We took this further and created exceptions to allow some […]